Payment and insurance information

If you are insured...

We recognise most UK health insurers and are on the nationwide networks with most. Following receipt of a valid authorisation we will handle all the financial aspects of your appointments and treatments direct with your insurer.

If your insurance company is not on this list we may still accept it. Please contact us via the referrals team to check.

  • Aviva Health
  • AXA-PPP International
  • BUPA
  • BUPA International
  • Standard Life Healthcare
  • Western Provident Association
  • CIGNA Healthcare
  • CIGNA International
  • Civil Service Healthcare
  • Exeter Friendly
  • Healix Health Services
  • Health On-line
  • PMI Healthcare Group
  • Pru Health
  • SAGA
  • Secure Health
  • Simplyhealth
  • VAN Breda
  • Allianz Worldwide Care


If you have any queries as to whether your planned appointment or treatment is covered by your insurance you need to speak to your insurer to confirm. In some cases, you may need supporting information from your GP, consultant or ourselves to confirm cover and we will be happy to help via the contact details below.

You will be asked for you insurance details on booking and will be asked for evidence of insurer authorisation on checking in.

Please note that there may be aspects of your treatment that your insurer will not fund, or there may be an excess on your policy to pay. For these shortfalls in cover you will be expected to pay directly and you will be asked to sign a registration form on admission or arrival for appointment confirm your agreement to this.

If you are not insured...

We welcome self-payers to our unit and will provide quotes and estimates on request prior to your appointment or treatment.

  • For consultations, simple procedures and tests we can provide a fixed price quotation.
  • For complex testing regimes or complex or uncertain treatment plans we will provide an estimate to assist you in budgeting for your treatment.

Please ask the referrals team.


We expect payment to be made for the full course of treatment planned prior to admission or appointment. This payment needs to be in cleared funds in the hospital bank account.

To make any payment you will need to have your Royal Free account number to hand, which will be created on your registration or appointment booking. The account number is also printed on each invoice heading on the right hand side.

You will receive an invoice after your treatment detailing what your money has been spent on and we are happy to answer any questions about the costs of your treatment you may have at this point.

If the treatment is more or less than the estimate given then we will contact you about refunds or additional payments.