Private Patients Enquiries Coordinator

The Private Patients Unit is seeking an experienced Private Patients Enquiries Coordinator with excellent communication and liaison skills who is customer focused with previous private patients enquiries and referrals liaison, coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Sales and Enquiries Officer, working a variable rota that runs Monday to Friday from 8am to 8pm, you will be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by the unit via all available mediums maximising the return on investment on the unit’s digital e-marketing, communications and business development initiatives continuously working towards maximising leads’ conversion, efficiently utilising all available facility resources.

You will engage with patients, consultants and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service. An impeccable telephone and email manner and confidence in dealing and liaising with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment. You will have a working knowledge of patient administration systems and Microsoft Office.

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working as part of a team, calmly under pressure, prioritising targets and working towards tight deadlines.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application, please send your CV and Cover letter to eman.aboulnasr@nhs.net.

Job Type: Full-time

Salary: £13.38 /hour

Experience:

  • Customer Service: 1 year

Education:

  • Secondary Education

Language:

  • English