What our patients say

Our skilled and professional team aim to provide you with exceptional and individualised care, it is therefore paramount that your patient experience reflects these values.

Patient testimonies provide insight and create an impression of a hospital; we are pleased to share these patient testimonials of their experience with us at Royal Free London.

If you would like to give your feedback, please visit our feedback and complaints page.

“I'm needle phobic and had a bad time with the PICC line, becoming hysterical and distraught, and I was too distressed to manage travelling straight back to the hospital. When she heard this, Victoria asked how I was feeling now, whether I was any better, and did I have someone with me at home. I can't thank her enough for such kindness - at such a bad time, to have that bit of human care really made a massive difference and was probably the thing that calmed me down enough to be able to accept that CT appointment. I'm also beyond impressed by such professionalism… identifying the need for a welfare check on a patient and the importance of my not being alone at such a time.“

“Thank you for all your help and support with looking after me and nursing me back to health.”

“The staff were lovely and my procedure was quick and I didn’t have to stay in too long.”

“Felt safe, place very clean, hygiene protocol strictly observed. Team all very professional, efficient and friendly.”

“I felt well looked after throughout; everyone has been highly professional and attentive.”

“All of the staff, the team, doctors and nurses are great! Thank you all!”

“I was really pleased with the kindness and sensitivity of the staff, they made me feel comfortable.”

“I found the entire team extremely polite, professional, passionate and dedicated.”

“All the staff are great & so friendly & supportive. My stay here was great. I was very scared & nervous but they were all great support & help.”

“Exceptional staff, front to back. Plenty of nursing staff to help & care. Nothing too much, very lovely, effective & knowledgeable.”

“Nursing exceptionally caring & competent. Each nurse I came in contact with was courteous, caring & very efficient.”

"From the front of house staff, the ward staff, the anaesthetist and her staff, Mr Bajekal and everyone else involved. Not only were they professional and efficient as you would expect, but they all put me at ease, were fantastically accommodating, kind and made me feel like nothing was an issue; all without making me feel uncomfortable given my previous issues with COVID."

"Amazing team, could not have been more kind, caring and helpful; best experience I could imagine."

"Attentive staff, always smiling, made me feel happier. Staff came in regularly to check on me and made sure I was comfortable at all times. Excellent and well organised team of nurses and student nurses."

"Care provide by nursing staff was exemplary. Always smiling and made me feel very relaxed."

"Excellent accommodation. Nursing care and organisation reminded me of the good old days! A bright spot in healthcare. Fantastic catering."

"Kind and helpful staff. Relaxed atmosphere, very efficient."

“Everyone very friendly and responsive. Very well organised.”

“I felt very well looked after all of the time.”

“The care in this hospital is excellent, the staff are amazing and very helpful and friendly. Terrific.”

"Communication has been thorough and every person that has attended to me has shown a lot of compassion and genuine care for my wellbeing."