Patient journey

Preparing for your admission

We have been pioneering research and treatments since 1828 and continue to lead improvements in healthcare in the 21st century, from targeted cancer therapies to new surgical procedures. As well as offering an exceptionally wide range of services to patients, we are a campus of University College Medical School and conduct important medical research, much of it of international status. A founding member of the academic health science network UCL Partners, we also train doctors, nurses, midwives and many other clinical and non-clinical professionals.

For many years the Royal Free London has had some of the lowest mortality rates in the UK and currently mortality is 2nd lowest. The RFL is one of the first NHS trusts to require staff to be “bare below the elbows” which has ensured their continuing excellent record in infection control.

Preparing for your admission

Receiving care in other areas

Undertaking your treatment as a private patient allows you access to all the facilities, latest treatments and technologies offered within the trust. You may therefore be treated in, or transferred to, another area of the hospital at some point during your stay to ensure you receive the best possible care. Examples include the imaging department, catheterisation laboratories, theatres and critical care. If you are transferred to another ward for continuous care your personal effects will be stored or you can arrange for your relatives to take them home.

Therapy services

The Private Patients Unit has access to all the therapy services – physiotherapy, occupational therapy, nutrition and dietetics and speech and language therapy. If required, your consultant will refer you to the relevant discipline. We have dedicated physiotherapists who will see and assist you during your stay.

Your room

As the Private Patients Unit is on the 12th floor of the hospital, all the rooms have amazing views on to Hampstead Heath or London’s landmarks, as well as:

  • en-suite facilities
  • satellite television with remote control
  • telephone with direct dial numbers
  • nurse call facilities
  • a complimentary newspaper delivered daily as required

Four dedicated centrally-monitored high-dependency beds have been set aside in our dedicated 12th floor ward which has been newly refurbished to high standards.

The Private Patients Unit has its own dedicated kitchen which provides a five star room service. A key priority of the unit’s staff is to provide a caring, friendly and helpful service, with clear information and explanations.

Patients who require a closer level of monitoring will be moved to a dedicated room on ward 12 west and transferred from the monitored bed facility once his/her clinical condition improves.

All rooms are checked and clean before every patient admission and we ensure that all rooms and public areas are cleaned to the highest standard. Audits of cleanliness and infection control are regularly undertaken and rigorously monitored by senior clinical and facilities team in all clinical areas. Cleaning schedules and audit results are available on each ward for information.

Visiting

Visiting times are unrestricted. We, however, ask all visitors to leave the hospital by 10pm for security reasons. Visiting with children is limited.

The Lyndhurst Rooms – Our outpatient suite

Your private outpatient appointment with the consultant of your choice will either be booked by our dedicated referrals team, who will be able to confirm a date and time which is most convenient to you, or via your consultants medical secretary.

The Lyndhurst Rooms is situated on the 1st floor of the Royal Free London NHS Foundation Trust and is open from 8am to 8pm Monday to Friday.

Our private outpatient suite comprises eight consulting rooms and a minor treatment room.

If you require a wheelchair or any special assistance on arrival or during your appointment, please let us know at the time of booking your appointment and we shall be able to arrange this for you.

On your arrival at the Lyndhurst Rooms you will be asked for your personal details, including current residential address and General Practitioner. Please remember to inform us of any changes to any of these details on your arrival at the Lyndhurst Rooms.

We kindly request you to bring with you to all private patient appointments, your private medical insurance details, including pre-authorisation numbers. If you are paying your own account, you will be asked to settle your account in full, for all outpatient treatment, on the day of appointment.

We strive to ensure that you are warmly welcomed by our staff, treated with dignity and respect at all times, that you are seen on or as near to your scheduled appointment time and are kept fully informed of any undue or unavoidable delays.

Your complete satisfaction with all aspects of our services is our intention. If for any reason you have cause for concern, please do not hesitate to bring this to our immediate attention.