Arriving at the hospital

Located in the heart of Hampstead Heath, the Royal Free London Private Patients Unit combines the convenience, comfort and personalised attention of a Private Hospital with the very best state-of-the-art services, technology and professional excellence you would expect from a top London teaching hospital.

For many years the Royal Free London (RFL) has had some of the lowest mortality rates in the UK and currently mortality is 2nd lowest. The RFL is one of the first NHS trusts to require staff to be 'bare below the elbows' which has ensured their continuing excellent record in infection control. We are proud to bring the very best skills and standards of the NHS to the benefit of our private patients and, in doing so, support the continued development of the NHS and the Royal Free London through our success.

We have strong links with all of the consultants and specialists as well as with every department within the Royal Free London thus ensuring that our private patients enjoy full access to all the specialist services that the hospital has to offer.

In-patient stay: Your room

The Private Patients Unit is on the 12th floor of the hospital, all the rooms have amazing views on to Hampstead Heath or London’s landmarks, as well as:

en-suite facilities
satellite television with remote control
telephone with direct dial numbers
nurse call facilities

Four dedicated, centrally-monitored high-dependency beds have been set aside in our dedicated 12th floor ward, which has been newly refurbished to high standards.

The Private Patients Unit has its own dedicated kitchen which provides a five-star room service. A key priority of the unit’s staff is to provide a caring, friendly and helpful service, with clear information and explanations.

Patients who require a closer level of monitoring will be moved to a dedicated room on ward 12 west and transferred from the monitored bed facility once their clinical condition improves.

All rooms are checked and cleaned before every patient admission and we ensure that all rooms and public areas are cleaned to the highest standard. Audits of cleanliness and infection control are regularly undertaken and rigorously monitored by senior clinical and facilities team in all clinical areas. Cleaning schedules and audit results are available on each ward for more information.

Out-patient: Upon arrival at the Lyndhurst Rooms

The Lyndhurst Rooms is our outpatient suite situated on the 12th floor of the Royal Free Hospital and is open from 8am to 8pm Monday to Friday.

On your arrival at the Lyndhurst Rooms you will be asked for your personal details, including your current residential address and General Practitioner. Please remember to inform us of any changes to any of these details on your arrival at the Lyndhurst Rooms.

We kindly request you to bring with you to all private patient appointments, your private medical insurance details, including pre-authorisation numbers. If you are paying your own account, you will be asked to settle your account in full, for all outpatient treatment, on the day of appointment.

We strive to ensure that you are warmly welcomed by our staff, treated with dignity and respect at all times, that you are seen on or as near to your scheduled appointment time and are kept fully informed of any undue or unavoidable delays.

Your complete satisfaction with all aspects of our services is our intention. If for any reason you have cause for concern, please do not hesitate to bring this to our immediate attention.

Receiving care in other areas

Undertaking your treatment as a private patient allows you access to all the facilities, latest treatments and technologies offered within the trust. You may therefore be treated in, or transferred to, another area of the hospital at some point during your stay to ensure you receive the best possible care. Examples include the imaging department, catheterisation laboratories, theatres and critical care. If you are transferred to another ward for continuous care, your personal belongings will be stored or you can arrange for your relatives to take them home.

Therapy Services

Visiting

How to get to the Royal Free London Private Patient Unit

We are located at the 12th floor of the Royal Free London Hospital on Pond Street, Hampstead, London, NW3 2QG

By tube
The nearest station to the Royal Free Hospital is Belsize Park station, on the Northern Line.

The walk from Belsize Park station to the Royal Free Hospital takes seven minutes; it is partly uphill.

By train
Hampstead Heath station is very near to the hospital and is on the London Overground network, the station accepts Oyster cards.

By bus
There are lots of buses that pass by the Royal Free Hospital. Bus routes 1, 24, 46, 268 and C11 all serve the hospital.

Parking at the Royal Free Hospital
For parking information, please visit Parking at the Royal Free Hospital.

Arriving at the hospital

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