60 seconds with Hanna Ismail: PPU Assistant Operations Manager

What does your role as PPU Assistant Operations Manager entail and what are you looking forward to the most with your role?

My job as PPU Assistant Operations Manager entails a multitude of tasks, no day is ever the same when working in operations! I'm responsible for ensuring all non-clinical processes are continuously reviewed, developed and followed so that patients can receive the highest level of care. I'm looking forward to listening to patient feedback and implementing changes that will directly and positively impact the care received and delivered.

How do you structure your working day so that you can be prepared for a typical day?

I typically start my day with a team brief. This helps me to understand what is currently going on in the service and where operational support can be given.
I will then attend various meetings throughout the day and work around my diary schedule. I will check in on my team throughout the day to see where support and leadership can be given.

How do you keep motivated at work and in what ways do you like to keep your team motivated and engaged?

I stay motivated in my role by seeing positive patient health outcomes and excellent teamwork. I like to keep my team motivated and engaged by listening to their ideas for improvement and streamlining processes as well as sharing my own ideas so that together we can continuously advance and refine what we do. When a patient has given positive feedback I like to share it with my colleagues as that is always very motivating.

Any exciting projects you plan to start working on in PPU?

I hope to work on developing digital engagement with our patients as it’s definitely the way forward!

Who or what inspires you to be the best you can be?

My 12-year-old daughter is my main source of inspiration!

What do you like to do in your spare time outside of work?

I really enjoy trying out new restaurants and cuisines.

If you could start a trend what would it be and why?

That's a tricky question, but it would surely be something healthcare-related!

Do you have any hidden talents that you would like to share?

I'm quite a keen baker which hopefully everyone will get to know very soon.